Bought something from us but changed your mind? no worry!
If you’re not 100% satisfied with your product for any reason, within 14 Days Easy Returns from date you received the items, you’ll receive your money back – no questions asked.
You have to return the items in its original condition and original product packaging.
If the packaging has been opened, goods/products has been used or damaged by the customer, there will not be any refund.
Requirements for a valid return:
- Proof of purchase (order number, tax invoice, delivery order etc.)
- Bank details in Shipping Label if the original payment is made via SenangPay or Cash-on-Delivery
- Include printed Shipping Label and Tax Invoice in each return package box
After checking the returned product, we will process your refund within 1 week, and you’ll get an email from us when this is done. You’ll receive your refund either via your original payment method or a bank transfer.
In the unlikely event that your return does not meet requirement(s), our Customer Service will notify you before sending it back to you. In this instance, customers have to pay for the shipping fee for returning it back.